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Terms of Service

Last Updated: April 19, 2025

1. Agreement to Terms

By accessing or using Tontiin, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you disagree with any part of these terms, you may not use our service.

2. Service Description

Tontiin is a digital platform that facilitates traditional African rotating savings groups (tontines/njangi). We provide:

  • Group creation and management tools
  • Mobile money payment processing
  • Automated contribution collection and distribution
  • Group communication features
  • Financial record keeping and transparency tools

3. Payment Terms

3.1 Mobile Money Processing

We process payments through authorized mobile money operators in your country. By using our service, you acknowledge:

  • Transaction fees are calculated as a percentage of the transaction amount
  • Fees may vary by country and mobile money provider
  • Fee structures may change based on mobile money operator policies
  • Current fee rates will always be displayed before transaction confirmation

3.2 Transaction Charges

Our fee structure includes:

  • Mobile money operator charges (varies by provider)
  • Platform service fee (percentage-based)
  • Any applicable government taxes

Note: Fee structures may be updated periodically to reflect changes in mobile money operator charges or regulatory requirements.

4. User Responsibilities

  • Maintain accurate and up-to-date account information
  • Keep login credentials secure
  • Honor group commitments and payment schedules
  • Verify mobile money account details before transactions
  • Report any unauthorized transactions immediately

5. Group Management

  • Groups must establish clear rules and contribution schedules
  • All members must consent to group terms
  • Group administrators are responsible for member management
  • Emergency fund contributions are mandatory if enabled by the group

6. Dispute Resolution

In case of disputes:

  • First attempt resolution within the group
  • Contact Tontiin support for mediation if needed
  • We maintain transaction records for dispute resolution
  • Legal action should be a last resort

7. Termination

We reserve the right to terminate or suspend accounts for:

  • Violation of these terms
  • Fraudulent activity
  • Non-payment of obligations
  • Disruptive behavior in groups

9. Anti-Money Laundering (AML) and Know Your Customer (KYC)

In compliance with COBAC regulations, Cameroon's financial laws, and CEMAC Anti-Money Laundering Regulation No. 01/16/CEMAC/UMAC/CM, we implement strict AML and KYC procedures:

9.1 Identity Verification

  • Users must provide valid government-issued identification
  • Proof of address not older than 3 months
  • Additional documentation may be required based on transaction volumes
  • Regular verification updates may be required
  • Business users must provide business registration documents and beneficial ownership information

9.2 Transaction Monitoring

  • All transactions are monitored for suspicious activity
  • Transaction limits apply based on verification level
  • Large transactions require additional verification
  • We report suspicious activities to ANIF (National Financial Investigation Agency)
  • Enhanced due diligence for high-risk transactions

9.3 Prohibited Activities

  • Money laundering or terrorist financing
  • Providing false or misleading information
  • Using the service on behalf of others without proper authorization
  • Any activities violating Cameroon's financial regulations
  • Transactions with sanctioned individuals or entities
  • Circumvention of transaction monitoring systems

9.4 Compliance Requirements

  • Users must comply with all AML/KYC requests within specified timeframes
  • Failure to comply may result in account suspension
  • We maintain records as required by COBAC regulations
  • Users consent to information sharing with regulatory authorities
  • Regular updates of KYC information as required by law

10. Sanctions and Legal Consequences

Violations of these terms, particularly those related to AML/KYC requirements, may result in:

10.1 Platform Sanctions

  • Immediate suspension or termination of account access
  • Freezing of funds pending investigation
  • Permanent ban from using Tontiin services
  • Forfeiture of accumulated benefits or rewards

10.2 Legal Consequences

  • Reporting to ANIF and other relevant authorities
  • Criminal prosecution under Cameroonian law
  • Fines and penalties as prescribed by CEMAC regulations
  • Civil legal action for damages

10.3 Reporting Obligations

  • We are legally obligated to report suspicious transactions
  • No prior notice will be given for regulatory reporting
  • Users cannot be informed of ongoing investigations
  • Cooperation with law enforcement is mandatory

8. Contact Information

For questions about these Terms of Service, contact us at:
Email: legal@tontiin.com